Picerne Military Housing Earns Number One Ranking in National Resident Satisfaction Survey

April 25, 2012

Recognition marks the fourth time the company has earned top satisfaction marks for portfolios with at least 10,000 homes

East Greenwich, RI (April 25, 2012) – Picerne Military Housing, a premier builder and manager of U.S. military housing, today announced it has been awarded the number one resident satisfaction ranking for portfolios with at least 10,000 homes based on the 2011 SatisFacts Annual Resident Survey. 

The SatisFacts survey is a resident relationship management service for a range of residential multi-family property management companies, including those that manage military housing. Residents served by nearly 150 property management firms participated in the 2011 survey interviews, which are voluntary and conducted at random over the phone and online. 

“Our military families make tremendous sacrifices to protect and defend the American way of life. At Picerne Military Housing, we feel it’s our job to return that favor by providing the best possible customer service and improving the quality of life of our service members and their families,” said John Picerne, President and CEO of Picerne Military Housing. “We’re absolutely thrilled by this acknowledgement and gratified to hear that our military families feel well served.” 

Picerne Military Housing provides homes for more than 20,000 service members and families at military installations across the United States. Since 2001, the company has renovated more than 6,000 homes and has built more than 5,000 new homes. It pursues a continuous program of improvement and modernization at seven installations. 

In addition to earning the top customer service ranking, Picerne Military Housing also was awarded the 2011 SatisFacts Superior Resident Satisfaction Company Award with a superior rating of 4.27 out of a possible 5.00 score. Other resident ratings included a 4.22 for speed and responsiveness to customer service requests, and a 4.20 for office responsiveness and dependability. 

“Picerne Military Housing clearly has a strong focus on providing excellence in customer service,” said Doug Miller, founder and president of SatisFacts. “They have increased their overall satisfaction score every year since they began participating in our resident survey in 2004. In order to earn a superior overall satisfaction rating in the 4.00-4.49 range, companies really need to go well beyond simply talking about great service.” 

Picerne Military Housing has earned a superior rating from SatisFacts the past five years. The company has also earned the number n residen satisfaction ranking for portfolios with at least 10,000 homes four times. 

About Picerne Military Housing

Picerne Military Housing is a fully integrated development, construction and property management firm, founded in 1998 to provide dramatically improved housing for America’s service members and their families. Through the Army’s Residential Communities Initiative (RCI), Picerne is partnered with the Army in the ownership of approximately 20,000 homes at Aberdeen Proving Ground, Fort Bragg, Fort Meade, Fort Polk, Fort Riley, Fort Rucker and Fort Sill. Picerne has become the military’s premier housing partner by staying focused on its core mission of putting the needs of service members and their families first. The company’s charitable foundation, The Our Family for Families First Foundation, was recently honored by the White House for its mission of providing educational scholarships and grants to the spouses and children of active-duty service members.